Hp Stream Factory Reset Wont Continue Past

Hello Evan, how are you?
Welcome to the Microsoft Community!

My name is Paloma B., I'm an independent advisor, I'm here to help you in the best possible way.

I understand that you would like to reset your computer.

Please check if the procedure below helps to carry out this procedure.

Step 1

Create installation media on this computer or other if necessary.

Follow the guidelines on the link below, please:

https://answers.microsoft.com/en-us/windows/for...

Step 2

Configure in your computer's BIOS to start via the USB installation.

***If you have any questions on how to start the USB installation, you can refer to this guide please.
https://www.groovypost.com/howto/bios-uefi-setu...

1. Boot with the Pen Drive;

2. When the installation window appears, click Repair your computer;

3. Click Troubleshooting;

4. Advanced options;

5. Click Restore PC > Choose between "Keep Files" or "Remove All".

I await news.

If these procedures helped you in any way, please click on "I solved my problem" and also mark as an answer, so you can help others users.

We will always be available for whatever you need!

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Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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Ok, I am downloading Windows10 onto a usb drive now and I will try to reset it that way later tonight or tomorrow...thanks I will let you know the results

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No problem Evan, waiting for good news =)

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Yeah I am hoping it'll give me good news as well...It's taking about 30 minutes to an hour to download Windows10 to the usb drive so I might not be able to get it completely downloaded before I have to go and turn this off which will cancel the download sadly.

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Okay, you can do it in your time, and in the time you need to test the solution.

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I figured out the issue. It's something called a srttrail.txt error. What do I do now?

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Thanks for the information Evan, please check if after performing the procedures below the problem still persists.

1. Download the tool according to the Windows 10 architecture installed here:
https://go.microsoft.com/fwlink/?LinkId=691209;
2. Run the downloaded setup and click Create installation media for another computer;
3. Select the Language, then select the edition and architecture according to the installed Windows 10;
4. Connect the Pen Drive;
5. Click Next;
6. Select the USB Flash Drive option and click Next.
7. Click Finish.
8. Boot with the Pen Drive;
9. When the installation window appears, click Repair your computer.
10. Click Troubleshooting> Advanced Options;

Among the options presented, follow the procedures below:

Restore the System to an earlier date:
Click Troubleshooting> Advanced Options> System Restore, choose a date and proceed with the restoration steps.

Fix startup errors:
Click Troubleshooting> Advanced Options> Startup Repair.

Going back to the previous version:
Click Troubleshooting> Advanced Options> Back to previous version. (This option will be available within 10 days of updating).

Access the System in Safe Mode (Diagnostic Mode):
Click Troubleshooting> Advanced Options> Startup Settings> click Restart> press the 5 or F5 key to access Safe Mode with Networking.

Redoing the Windows 10 startup files:
Click on Troubleshooting> Advanced Options> Command Prompt> enter your Account and enter the commands:
CHKDSK /f /r /b [Enter]
Bootrec /Scanos [Enter]
Bootrec /Rebuildbcd [Enter]
Bootrec /Fixmbr [Enter]
Bootrec /Fixboot [Enter]

Restore the System while maintaining files:
Click Troubleshooting> Restore your PC> Maintain my files.

Restore the System by deleting everything:
Troubleshooting> Restore your PC> Remove Everything.

I await news.

If these procedures helped you in any way, please click on "I solved my problem" and also mark as an answer, so you can help others users.

We will always be available for whatever you need!

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Ok. I downloaded that media creation tool file onto my usb drive. I am restarting an ancient computer that I never use because its so old and slow, to open that media creation tool file to get it ready for another computer. But as for the other options, I tried doing the restore by removing everything and by maintaining my files but those both ended up in errors, I dont have any restore points or previous builds, I tried Startup Repair which I believe is what told me it was the SrtTrail.txt error. So besides trying the safe mode, the command prompt windows 10 files, and this media creation tool one, I am out of options. I cant use this computer I am on right here because it is a school computer and it has Chrome OS so I cant run it on here.

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It worked! Thanks for the help! I did the USB drive thing so yay!

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Thank you very much for your contact Evan, I'm very happy that you solved, it was a pleasure to chat with you.

I'm really sorry about that.

Whenever you need, contact us through this channel.

Please be well and have a great day!

This is an open community, whenever you need you can share the problem so that possible repairs are suggested.

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Source: https://answers.microsoft.com/en-us/windows/forum/all/facotry-reseting-my-hp-stream-laptop-and-every-way/d86fdb48-7d22-4620-a3e9-2da46cae6fa7

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